Support From The Manufacturer
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Support From The Manufacturer |
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Com5 sources all products direct from manufacturer or from approved UK sources. However, if you are having problems, please contact the relevant manufacturer support department, using the information below. Please note that most manufacturers require you to go through their troubleshooting process before an RMA can be authorised.
| Company | Number | Details | |
| Tandberg (EMEA) | 00 800 826 323 74 | 7:00am to 5:00pm (GMT) Monday to Friday | |
| Quantum (EMEA) | 00 800 478 268 86 | 8:00am to 5:00pm (GMT) Monday to Friday | |
| HP Servers and Storage attached to Server (except ProLiant Servers) | 0870 842 2330 or www.itrc.hp.com | 8:00am to 6:00pm Monday to Friday (except Bank Holidays). Calls cost 8p per minute | |
| HP Storage Solutions and Network Products | Warranty: 0870 842 2339 HP Care Pack: 0870 842 2330 or www.hp.com/go/bsc | 8:00am to 6:00pm Monday to Friday (except Bank Holidays). Calls cost 8p per minute | |
| Western Digital (EMEA) | +31 20 446 7651 |
8:30am - 11am, 12pm - 4:30pm (GMT) Monday-Thursday 8:30am - 11am, 12pm - 3:00pm (GMT) Friday |
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| Eaton Powerware UPS | Click here | ||
| Overland (EMEA) | +44 (0) 118 989 8050 | 8:00am to 5:00pm (GMT) Monday to Friday | |
| Sony (AIT/SAIT products) | Click here then phone 0207 365 7870 | Troubleshoot through Sony's comprehensive knowledge base before phoning - you will need to gather specific information like error logs before you call. | |
| Sony (Optical products) | 0207 365 7871 | ||
| Toshiba | 00 800 846 854 63 | 8:00am to 5:00pm (GMT) Monday to Friday | |
| Hitachi | Online Support only: click here | ||
| Excelstor | (49) 89 608 070 | ||
| Seagate / Maxtor | 00 800 473 242 83 | 8:30am to 10:00pm (GMT) Monday to Friday | |
| Adaptec | 00 4989 43 66 55 44 |
9:00am to 5:00pm (GMT) Monday to Friday Your TSID or serial number will be required to speak with a support specialist. |